FAQ'S

Why Shop at Avssalesonline?

Avssalesonline’s main focus is CUSTOMER SERVICE, aiming at the best service possible at all times. We will strive to offer affordable, dynamic, interesting, exiting, and best products for the family, Dad’s, Mom’s, Babies, toddlers, kiddies, in fact everybody. And last but not least, your furry babies. So that you may enjoy your visit with us, shopping with us, and then returning to see and buy more. Avssalesonline is an individually owned business, who has been in the frontline all my working career and have travelled a lot. Through experience, what I most valued is/was always Customer Service. When you buy with Avssalesonline, we /you want to know that is a trustworthy source. You may order any time of the day or night, as the store is always open from the convenience of your home or office, while at home, or away for business or holiday. You may have peace of mind knowing that your information is safe and secure. There are a few ways of delivery, but of course always being able to be tracked so that you are kept alert as to the progress thereof. Gauteng deliveries 1 – 5 days, free delivery with purchases of over R 500.00 Gauteng and R 1 000.00 other areas.

Happy Shopping!!!!!!

Where is Avssalesonline located?

Avssalesonline is based from home in Benoni, Gauteng South Africa. Shopping on the website and WhatsApp is open 24/7. BUT we are available on email and What's App 7 days a week.

Whatsapp: 067 191 1676

Email: info@avssalesonline.co.za

How do I order?

Orders are placed online https://www.avssalesonline.co.za. You click ADD TO BASKET for the items you want to purchase. To finalize, go to VIEW CART or CHECK OUT. Payment is by credit card, debit card or EFT/Bank Deposit. You also have the option to pay by Yoco. If you choose EFT/Bank Deposit, once payment reflects in our bank account, we will dispatch the order.

How do I pay for my order?

Payment is by credit card, debit card or EFT/Bank Deposit. You also have the option to pay by Yoco. If you choose EFT/Bank Deposit, once payment reflects in our bank account, we will dispatch the order.

How is my order delivered to me?

Avssalesonline has partnered with top courier companies, for the different products it varies, like The Courier Guy - Pudo, MDS Collivery, Dawnwing, Internet Express and others in South Africa to offer you the best delivery service possible. We deliver in all areas in South Africa, surrounding African countries as well as internationally with DHL.

When will I get my order?

Gauteng is 1-3 working days from when payment is received. Other areas are 2-5 working days depending on the area from when payment is received. International delivery is between 3 days to 12 weeks depending on the courier option chosen. *** PLEASE NOTE that pre-order items will have lead time of up to 10-14 days.

How do I track my Order?

No matter which delivery service is offered you will always be able to track your order and the instructions will be given to you when you have placed your order.

How much does courier cost?

Courier for Gauteng (main areas) starts from R75, courier for all other main cities and areas is from R90 up depending on the order. Pudo deliveries Start form R 60.00. Farms, rural areas and townships will incur an excess charge to deliver.

Can I collect my order?

Yes, but it also depends what product has been ordered, we offer collection for some of the products from our depot in Wendywood Sandton Johannesburg from Monday to Friday (excluding weekends and public holidays)

What about free delivery?

We also offer free shipping for orders in Gauteng over R500 and all other areas in South Africa over R1000. ** Free shipping and courier rates are subject to change at any time

Can I return the product if I am not happy?

Avssalesonline wants you to be happy with your purchase from us. If you are not completely satisfied, you can return the product to us, depending on the product and what it is, and we will either repair/replace it, or issue a voucher depending on the reason for the return of the item. Once you receive your order, you need to notify us immediately of any dissatisfaction, once we are made aware of the issue, you have 7 days to return it for exchange, credit or refund depending on the circumstances of the return.

Kindly note the following: The actual product needs to be received back at Avssalesonline in the original condition (unless it has been received damaged, faulty or incorrect). And the courier charges are to be carried by yourself. If the product's outer packaging is unsealed, we may charge you a 15% handling fee. Please include your order number and contact details inside the returned parcel, all games, electronics, baby items, toys, health or beauty products need to be returned unopened/unsealed.

What is the return policy?

Personally inspect packaging and note any damage on the receiving ticket before signing for the delivery. If you have not opened the package/s, state “unchecked” next to your name. Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail. Explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion. All merchandise is inspected before despatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or damages in transit. Please do not write on the box or deface the product packaging. Subsequently if it is found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs. Avssalesonline will not swap out products that have been tampered with or abused. Avssalesonline will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries. All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications. If an order is cancelled which was by credit card or Paypal, Avssalesonline reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.